1. Order Inspection & Immediate Returns

* Customers have 5–10 minutes to inspect their order upon delivery.
* If you decide not to keep the order, you may return it immediately to the courier.
* Only the applicable shipping fees will be charged.
* Once the courier leaves, immediate returns will no longer be accepted; however, eligible refund or exchange requests may be submitted within 14 days.

2. Refunds & Exchanges

* Customers may request a refund or exchange within 14 days of receiving the order, subject to the applicable terms and conditions.
* Items must be unused, unworn, unwashed, and in their original condition, with all tags and packaging intact.
* Approved refund or exchange requests are subject to shipping and handling fees, which are the customer’s responsibility.
* Website orders cannot be returned or exchanged at our physical stores.
* Refunds will be processed using the original payment method after the returned item has been received and inspected.

3. Partial Returns & Order Splitting

* Orders must be accepted or returned as a complete order at the time of delivery. Partial acceptance is not permitted.
* If you wish to keep some items and return others, you must accept the complete order and submit a refund request for the eligible items within 14 days, subject to our refund policy.
* Alternatively, you may return the entire order to the courier and place a new order for the items you wish to purchase.
* Orders cannot be divided into separate deliveries or processed as partial orders at the time of delivery.

4. Customer Responsibility

* If an order is accepted without inspection, the customer remains responsible for reporting any refund or exchange request within the 14-day period.
* Requests submitted after 14 days from the date of delivery will not be accepted, except for eligible manufacturing defects reported within the period specified below.

5. Sale Items

* Sale items may be inspected at the time of delivery.
* No refunds or exchanges are permitted on sale items once the courier has left.
* Sale items remain excluded from the 14-day refund and exchange policy.

6. Orders of 4 Items or More

* Orders containing 4 or more items require a 50% deposit to be confirmed.
* The deposit must be paid within 24 hours of placing the order.
* Orders without the required deposit within this period will be automatically cancelled.

7. Manufacturing Defects

• Customers have 30 days from the date of delivery to report any manufacturing defects.
  * Defect claims must be reported within this 30-day period.
  * Reports submitted after 30 days cannot be accepted or accommodated.
  * Approved defect-related refunds or exchanges are subject to inspection and verification by our team